Client Survey

ESS is committed to constantly increase our level of services and quality; therefore, it would be extremely beneficial if you would take a moment to answer some questions about the last project we performed for you. Client  Information Client Name Client Contact Project Reference Your Name Sample Bottles/Delivery 1. Was the bottle order complete and received at the time and place requested? YesNo 2. Were the instructions with the bottles clear? YesNo 3. Was the pickup made at the time and place requested? YesNo 4. What improvements would you like to see? Comments: Project Management 1. Did your Project Manager address all your concerns? YesNo 2. Were telephone calls or e-mails returned promptly? YesNo Reporting 1. Did you receive your results within the time frame requested? YesNo 2. Was the data presented in a clear and easy to understand format? YesNo 3. Did the quality of the data meet your expectations? YesNo 4. Was the EDD in the format you expected? YesNo 5. Were data issues or questions resolved in a timely manner? YesNo Comments: On-line Services 1. Was your data easy to access? YesNo 2. Was your data uploaded in a timely manner? YesNo Comments: Invoicing 1. Was the invoice correct? YesNo 2. Were invoicing questions resolved in a timely manner? YesNo Comments: Additional Information 1. What can we do better to meet your analytical expectations